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Call Center and Contact Center Resources

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Webinar -
Navigating Generative AI Challenges for Enhanced CXM Success
Date Published April 14, 2024 - Last Updated April 15, 2024
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Article -
Five Reasons to Leverage Work-Integrated Learning in Your Business
Date Published March 07, 2024 - Last Updated March 08, 2024
Do you lack in-house expertise to tackle critical operational and strategic issues within your team? Do you feel limited by your budget and technological constraints? As leaders, we constantly have a list... Read More
Article -
Future-Proofing Your Contact Center: Trends to Leverage in 2024
Date Published January 23, 2024 - Last Updated January 23, 2024
The contact center landscape is undergoing rapid transformation as we enter the new year. Customer expectations are soaring, and technology is reshaping how we engage with and serve customers. In this shifting... Read More
Article -
The Top 23 Articles of 2023: #1-4
Date Published December 28, 2023 - Last Updated December 29, 2023
From reimagining your staffing strategy to adopting a robust knowledge management system to cut costs, this year, we covered a variety of topics to make your work easier. Read on to find... Read More
Article -
The Top 23 Articles of 2023: #5-9
Date Published December 27, 2023 - Last Updated December 29, 2023
From three ways contact centers can use ChatCPT to mistakes to avoid when surveying your customers, this year, we covered a variety of topics to make your work easier. As we count... Read More
Article -
The Top 23 Articles of 2023: #10-14
Date Published December 26, 2023 - Last Updated January 30, 2024
From understanding how AI will impact contact centers to ideas to boost morale on your team, this year, we covered a variety of topics to make your work easier. As we count... Read More
Article -
The Top 23 Articles of 2023: #15-19
Date Published December 20, 2023 - Last Updated December 29, 2023
From building better knowledge management programs and stronger teams to healing relationships with your customers, this year, we covered a variety of topics to make your work easier. Over the next two... Read More
Article -
The Top 23 Articles of 2023: #20-23
Date Published December 19, 2023 - Last Updated December 29, 2023
From building better knowledge management programs and stronger teams to healing relationships with your customers, this year, we covered a variety of topics to make your work easier. Over the next two... Read More
Article -
Embrace the New Age of Knowledge and Your Company Will Be Able to Pivot and Survive
Date Published December 14, 2023 - Last Updated December 12, 2023
Saying the workplace is evolving quickly and in a way that the world has never experienced before is an understatement. Companies are redesigning the workplace as both remote and hybrid work are... Read More
Article -
Three Ways to Use GenAI to Fix Your Agents’ Poor Writing
Date Published December 07, 2023 - Last Updated December 04, 2023
Despite the training, mentoring, coaching, incentives, macros, knowledge base, and pizza Fridays you’ve provided, some of your customer service agents are still weak writers. Maybe it’s time to let these agents use... Read More
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